Incredible iTunes Support Email
Here's a support request that I sent the iTunes support folks a while back.
Read it to the end, I'm sure you'll see the funny side ;)
Hi there,
I recently took my MacBook Pro in for repair, which resulted in a replacement machine.
I recently took my MacBook Pro in for repair, which resulted in a replacement machine.
This means that some of the iTunes songs that I had downloaded, and not had a chance to back up, have now been lost.
I think that this only involves one song, but I'd still like to see if I'd be able to re-download that song free of charge.Order Number: [redacted]
Item Number: [redacted]
TrackID: [redacted]
I think that this only involves one song, but I'd still like to see if I'd be able to re-download that song free of charge.Order Number: [redacted]
Item Number: [redacted]
TrackID: [redacted]
Thanks for your help,
Armin T.
And here's what I got back:
Hello Armin,
I just finished reading your email, which was incredibly thorough and polite (which is appreciated!) and understand that you no longer have the song "Jizz In My Pants". I know how eager you must be to listen to your new music again! My name is Krystal and I will be happy to assist you today.
I have gone ahead and posted the missing song "Jizz In My Pants" to your account. (I myself purchased the music video.) Please follow these steps to download the song:
...
If you find that you are missing any more items, please feel free to reply to this email with order numbers and I will gladly help you out as best as I can.
I'm glad you are able to enjoy your iTunes Store purchase again. Thank you for being a loyal iTunes Store customer, and have a fantastic week Armin!
Sincerely,
[name redacted]
iTunes Store Customer Support
I don't know about you, but I think she was very understanding :)
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