Highl.i.t - Filed under 'iTunes'

Incredible iTunes Support Email

Here's a support request that I sent the iTunes support folks a while back.
Read it to the end, I'm sure you'll see the funny side ;)

Hi there,
I recently took my MacBook Pro in for repair, which resulted in a replacement machine.

This means that some of the iTunes songs that I had downloaded, and not had a chance to back up, have now been lost.
I think that this only involves one song, but I'd still like to see if I'd be able to re-download that song free of charge.

Order Number: [redacted]
Item Number: [redacted]
TrackID: [redacted]

Thanks for your help,
Armin T.

And here's what I got back:

Hello Armin,

I just finished reading your email, which was incredibly thorough and polite (which is appreciated!) and understand that you no longer have the song "Jizz In My Pants". I know how eager you must be to listen to your new music again! My name is Krystal and I will be happy to assist you today.

I have gone ahead and posted the missing song "Jizz In My Pants" to your account. (I myself purchased the music video.) Please follow these steps to download the song:

...

If you find that you are missing any more items, please feel free to reply to this email with order numbers and I will gladly help you out as best as I can.

I'm glad you are able to enjoy your iTunes Store purchase again. Thank you for being a loyal iTunes Store customer, and have a fantastic week Armin!

Sincerely,
 [name redacted]

iTunes Store Customer Support

I don't know about you, but I think she was very understanding :)

Filed under // Email Humor iTunes Support

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Comments [7]

My girlfriend broke up with iTunes.

So, after a long and mutually beneficial relationship my girlfriend broke up with iTunes.

A few months ago, the introduction of a variable pricing model to the iTunes store wasn't exactly met with a warm reception. The vast majority of iTunes users are affected by the change, simply as a result of their taste in music, but whether this affects their spending habits is yet to be seen.

Competition in the music download space is tense, with the two main runners being Amazon with their young but gun-ho MP3 store and Apple with its deep rooted iTunes store. I can safely say that up until a few months ago I would have got into bed with iTunes every time, but that's changing.

Just looking at the top 10 list of singles available both from iTunes and Amazon, it's a no brainer which is the better choice for consumer. Downloading 256K non-drm tracks from Amazon still allows you to import them into your iTunes library, removing a barrier to entry most people would be put off by.

I never really took into account the real impact this change for iTunes would have, but a real music fan closes the door on 1 Infinite Loop, that's when you know there's trouble ahead.

What's your opinion on this variable pricing model, and how could iTunes fight back? Sound off in the comments. [image courtesy of engadget.com]

Filed under // Amazon Apple iTunes MP3 Store

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iTunes

Incredible iTunes Support Email

My girlfriend broke up with iTunes.